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Piracy Policy
Protection of Customer InformationWe understand the importance of privacy to our customers and visitors to our Web site. For many years, our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or personal information about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide Vizion services to the customer. We collect and store information about every shipment we handle so that we can efficiently provide shipment delivery services demanded by our customers. We use information about our customers, their shipments, and their shipping activity to provide or enhance the services we make available to our customers, to enhance our ability to communicate with our customers about additional services they may find of value, to set prices, establish credit, fulfill a Contract of Carriage or Service Agreement, accomplish the billing function, and to comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation safety, customs, and other regulatory agencies. As we collect and use information about our customers, we may contract with vendors to assist us in processing that information. These vendors are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide Vizion services to our customers. Some of the information collected by Vizion is personal data or data which relates to an identifiable person. Examples of personal data are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymized data, with all names, addresses and other personally identifiable information removed, is sometimes shared with third parties. Finally, we do provide personal data to government agencies as required by law or regulation. In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the shipper, or the shipment recipient, to resolve a question or provide shipment status information. Shipment InformationInformation, including personal information (name, address and phone number), provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete. Although we make reasonable efforts to limit Employee Access to our facilities and vehicles to authorized personnel, we are not responsible for maintaining the confidentiality of information that is printed and placed in plain view on a package or letter. Links to Other SitesVizion provides links to external sites as a convenience to the user. The inclusion of any link does not imply UPS endorsement of the external site company, its web site, or the products and services it promotes and sells. Vizion is not responsible for the privacy practices or the content of such Web sites. Security and Integrity of InformationWe treat our data as assets that must be protected against loss and unauthorized Employee Access. We employ information security techniques to appropriately protect confidential information from unauthorized Employee Access by users inside and outside the company. Employee Access to customer information is limited to those employees who have a legitimate business need for that information. Vizion Internet sites are currently located in the United States. Vizion Internet sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, Employee Access control procedures and cryptography to appropriately protect confidential information from unauthorized Employee Access. Retention of Customer InformationWe retain information about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when retention periods expire.
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